Frequently asked questions

Frequently asked questions

Why are we getting the opportunity to select a gift card?

We would like to thank you very much for your commitment and flexibility over the past two years. That’s why all associates of Ahold Delhaize and its brands in the Netherlands will receive a €50 gift card for an evening out of your choice. We look forward to finally getting out of the house again, and we’ll be giving the hospitality and culture sector a helping hand.

Who is eligible for this initiative?

Everyone employed by Ahold Delhaize and its brands in the Netherlands, including external staff, interns and temporary workers, will receive this voucher provided they were employed on the date of the announcement (January 26, 2022). Franchise entrepreneurs can participate in the initiative as well.

How does it work?

You will receive a gift card with a voucher code in your mailbox at home in the week of 7 February.

  • Go to and select the voucher of your choice.
  • Click on ‘bestellen’ / ‘order’.
  • Go to your shopping cart by pressing ‘winkelmandje’ / ‘shopping cart’.
  • Fill in the code on your voucher at ‘Vul hier je voucher of actiecode in / ‘enter code’,:’ and press on ‘code toevoegen’ / ‘Fill in your voucher here’.
  • An amount of €50 will now be deducted from the final amount of your order.
  • Click on ‘Bestel’ / ‘order’, fill in the information and go to pay/confirm. You will be redirected to the confirmation page immediately.
  • Your credit will be sent to the specified email address within 15 minutes.

Which vouchers are available?

You can choose between one of the three following vouchers:

Check out the website(s) for more details on where you can go with each gift card.

 Where can I direct questions about the voucher?

If you are experiencing problems with a voucher you have already acquired, please use the contact details below for any questions:

If you are unable to solve the problem, please contact

What is the amount of the gift card?

The gift card are worth €50. Click here to visit the website.

Do I have to use the entire amount on the gift card at once?

You can spend the €50 on your chosen gift card gradually. Once the credit runs out, you’ll no longer be able to use the gift card.

Can I choose more than one gift card?

No, you can choose from one of three gift cards:

What if my outing costs more than €50?

You pay the additional amount yourself. 

Can I give the gift card as a gift to someone?

You can give this gift card away as a gift.

Can I redeem my gift card for money?

No, you cannot exchange your gift card for money.

Can I cancel/exchange my order?

Orders cannot be cancelled or exchanged.

How long is the gift card valid?

You can redeem the gift card from February 14 until 31 July 2022.

I did not receive the card with the voucher code on 14 February 2021. Who can I contact about this?

Please report this to your manager or, if you work at the head office, to your management assistant, before 1 March 2022. We will find out what went wrong.

My code does not work. Who can I contact about this?

If the code does not work, please contact customer service at

My address in MyHR Connect is incorrect. What now?

Go to MyHRConnect and adjust your address details.

Who is organising this gift voucher?

This initiative is being organised by Ahold Delhaize in collaboration with Blackhawk Network.